Terms

This is a translation for convenience; the Polish version is binding.

Effective from: 30.10.2026

§ 1. General provisions

1. These Terms set out the rules for using the website bali16.pl (the “Website”), including the product request form, in accordance with Article 8 of the Polish Act of 18 July 2002 on providing services by electronic means.

2. The service provider is TULSI spółka z ograniczoną odpowiedzialnością, registered office in Opole, Rynek 2/1A, 45-015 Opole, entered in the register of entrepreneurs of the National Court Register by the District Court in Opole (Sąd Rejonowy w Opolu), 8th Commercial Division of the National Court Register, under KRS number 0001031706, NIP 7543359163, REGON 525075951, share capital PLN 5,000 (the “Service Provider”), which runs the Bali 16 shop, Oleska 16, 45-052 Opole.

3. Contact with the Service Provider: e-mail bali16vibes@gmail.com, phone +48 602 480 070.

§ 2. Definitions

1. User – a person using the Website.

2. Request – a message sent through the form, containing a list of products the User wants to pick up in the shop.

3. Shop – the Bali 16 brick-and-mortar shop, Oleska 16, 45-052 Opole.

§ 3. Type and scope of services

1. The Service Provider provides the following services free of charge: a. information about products available in the Shop or that can be ordered by the Shop, b. the Request form, which lets the User ask for products to be prepared or brought in for pickup in the Shop.

2. The contract for browsing the Website is concluded when the User opens the website and ends when the User leaves it. The contract for the form service is concluded when a Request is sent and ends when it is answered. The User may stop using the service at any time by not completing the form or by saying so at bali16vibes@gmail.com.

§ 4. Technical requirements

To use the Website you need: a device with Internet access, an up-to-date web browser (e.g. Chrome, Firefox, Safari, Edge) with JavaScript enabled, and an active e-mail address or phone number to receive the answer.

§ 5. Rules for sending Requests

1. A Request is not an order or a sales contract and does not oblige the User to buy anything.

2. Product and price information on the Website is for information only and is not an offer within the meaning of Article 66 of the Polish Civil Code. The final price and availability are confirmed in the answer to the Request or in the Shop.

3. After receiving a Request, the Service Provider contacts the User by e-mail or phone to confirm availability, price and pickup time.

4. Confirmed products are reserved for pickup for 2 days from the agreed date. After that the reservation expires.

5. The sales contract is concluded in the Shop, when the products are picked up and paid for. Sales are governed by law, in particular the Polish Civil Code and the Consumer Rights Act.

6. It is forbidden to enter unlawful or offensive content into the form, or data of third parties without their consent.

§ 6. Complaints

1. Complaints about how the Website works can be sent to bali16vibes@gmail.com. A complaint should include contact details and a description of the problem.

2. The Service Provider handles a complaint within 14 days of receiving it and replies in the same way it was submitted.

3. Complaints about products bought in the Shop are handled under the provisions of the Consumer Rights Act on conformity of goods with the contract, and for business customers under the Civil Code.

§ 7. Out-of-court dispute resolution

A consumer may seek help from a municipal or county consumer ombudsman (rzecznik konsumentów) or contact the Voivodeship Inspector of Trade Inspection in Opole (Wojewódzki Inspektor Inspekcji Handlowej). Information about these procedures is available on the website of the Office of Competition and Consumer Protection (uokik.gov.pl). Using them is voluntary.

§ 8. Personal data

The rules for processing personal data and cookies are described in the Privacy policy and the Cookie policy available on the Website.

§ 9. Final provisions

1. These Terms are available free of charge at bali16.pl/terms in a form that allows them to be downloaded, stored and printed.

2. The Service Provider may change the Terms for important reasons, e.g. changes in the law or in the Website’s features. Changes do not apply to Requests sent before they take effect.

3. Matters not covered by these Terms are governed by Polish law. These Terms do not limit consumer rights under mandatory provisions of law.